Return & Refund Policy

Last updated: October 9, 2026

This Return & Refund Policy applies to purchases made directly through wudfal.com. Wudfal is operated by PHYGRITI TRADING LLC.

1. 30-day return period

We accept eligible return requests submitted within 30 days of the date the order is delivered. For a standard return, the item must generally be unused, in its original condition, supplied with its original components or accessories and packaged to help prevent damage during return transportation. Proof of purchase is required.

Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded.

2. How to request a return

Before sending any item, email service@wudfal.com with the order number, the item to be returned, the reason for the request and photographs where relevant. We will review the request and provide the applicable instructions and authorized return location.

Do not send a return to our registered business address unless Wudfal specifically confirms that address in the return instructions. The authorized return location may differ by product, destination, inventory location or fulfillment arrangement.

3. Return shipping costs

If a return results from a confirmed damaged item, defective item, incorrect item or fulfillment error attributable to us, we will provide an appropriate solution and will not require the customer to bear reasonable return shipping costs resulting from that confirmed error.

For an eligible change-of-mind, preference or other return that is not caused by a defect or our fulfillment error, the customer may be responsible for applicable return shipping costs. Any applicable cost will be communicated before the return is completed.

4. Original shipping charges

For a change-of-mind or preference return, original shipping charges paid when placing the order are generally non-refundable except where applicable law requires otherwise. We do not create a shipping deduction for an order that originally qualified for free shipping unless a lawful and clearly disclosed rule applies.

5. Inspection and refund processing

We will notify you after an approved return is received and inspected. If approved, the applicable refund will be issued to the original payment method within 5 business days. A bank, card issuer or other payment provider may require additional time to post the refund.

6. Damaged or defective items

Contact us as soon as reasonably possible. For faster assistance, we recommend contacting us within 14 days of delivery and providing the order number, a description of the issue and clear photographs of the item and packaging. The recommended 14-day reporting period does not limit a consumer right or remedy that cannot legally be excluded.

7. Incorrect, missing or lost items

If the wrong item arrives, provide the order number, a photograph and a short description. If part of an order appears missing, review all tracking because separate shipments may still be in transit. If tracking indicates that a shipment may be lost, provide the order number and tracking details. Confirmed issues may be resolved through return instructions, replacement, refund or another reasonable solution based on the circumstances.

8. Items that do not qualify for a standard preference return

An item may not qualify for a standard change-of-mind return if it shows wear, use, alteration or customer-caused damage; is missing supplied components; or is requested outside the return period. For fishing products, bent or used hooks, opened assortments with missing pieces, damaged mesh and equipment showing field use may not qualify for a preference return. This section does not limit rights concerning damaged, defective, incorrect or misdescribed products.

9. Exchanges

Direct exchanges may not be available for every product or destination. Where unavailable, the customer may be asked to return the eligible original item and place a separate order.

10. Order cancellations and changes

Submit a cancellation or modification request within 24 hours of placing the order. We will make reasonable efforts to accommodate it, but approval is not guaranteed because processing may begin quickly. An order generally cannot be cancelled or changed after dispatch.

11. Promotional orders

Unless promotion-specific terms disclosed before purchase state otherwise, eligible promotional purchases remain subject to this policy. A promotion does not remove any consumer right or remedy that cannot lawfully be excluded.

12. Refund method and amount

Approved refunds are issued to the original payment method. The amount depends on the reason for return and the circumstances of the order. For an eligible preference return, the refund generally covers the approved returned item's purchase price. Any permitted adjustment will be disclosed before the return is completed.

13. Contact and return-address notice

Brand: Wudfal
Operating Company: PHYGRITI TRADING LLC
Business Registration No.: 14745715-0160
Email: service@wudfal.com
Customer Service: +1 732-725-5618
Registered Address: 2158 BUCKBOARD DR, Cedar City, UT, 84721, USA

The registered address is provided for business identification and correspondence. It should not be used as a product-return address unless we specifically confirm it as the authorized return location in the return instructions.